Returns & FAQ

At spark.agency, we’re dedicated to ensuring that you are thrilled with your purchase. Here’s how we handle quality issues and cancellations for our digital products:

Product Quality

We guarantee the quality of our digital products. If you encounter any issues with the digital files, such as errors or incorrect information, please let us know! We will review the issue and offer a replacement or solution. To assist us in resolving any issues promptly, please provide clear screenshots or descriptions of the problem along with your order details when you contact us at spark.agenyhelp@gmail.com

Cancellations

Digital Products Cancellation Policy

Since our digital products are instantly accessible and customizable, we generally do not accept cancellations or refunds once the purchase is completed. To ensure you’re satisfied before making a purchase, we provide a demo link where you can preview and interact with the product. This allows you to make sure it meets your needs before committing.

Editable Links

We provide editable Canva links with our digital products. You can customize these templates to fit your requirements. Please review the demo and make sure the template is suitable for your needs. If you have questions or need help with customization, feel free to reach out to us.

Refunds

Digital Product Refunds

Since digital products are delivered immediately and are customizable, refunds are generally not offered. However, if you experience technical issues with accessing or using the files, please contact us with details of the problem, and we’ll work with you to resolve it.

Special Requests

If you have a specific customization request or encounter any issues with your digital download, contact us directly at spark.agenyhelp@gmail.com We’re happy to assist and ensure you’re satisfied with your purchase.

Accepted Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, Google Pay, Apple Pay, and local payment options depending on your location.

International Orders

For international customers, please be aware that any applicable taxes, duties, or customs fees are your responsibility. These fees vary by country and are not included in the purchase price.

Contact Us

For any questions or assistance, reach out to us via:

We’re here to help and make your experience as smooth as possible.